Cancellation, refund, and deposit policy
Clients may cancel a project or service by providing written notice. Cancellation fees may apply depending on the stage of the project and work already completed.
Refunds are assessed on a case-by-case basis. If work has not yet commenced, a full refund of deposits may be issued. If design work, consultations, or purchases have been initiated, partial refunds may apply based on completed deliverables.
For design consultancy and lighting plans, fees are non-refundable once work has begun, as intellectual property and time are invested in the project.
Custom or special-order lighting fixtures are non-refundable. Standard products may be returned within 14 days of delivery, provided they are unused and in original packaging. Return shipping costs are the responsibility of the client.
A non-refundable deposit is required to secure project start dates and initiate design work. This deposit is applied toward the total project cost.
Approved refunds will be processed within 14 business days to the original payment method. You will receive confirmation once the refund is completed.
If you have any concerns regarding billing or services, please contact us directly to resolve the matter promptly.
For refund inquiries, please email billing@superprimelighting.com or call +971 4 123 4567